FAQ

Payment modes

We offer the following types of payment modes - Credit/Debit card using PayPal services (you do not require a PayPal account to use this), Cash payments (Only available for self-collection) and Fund transfer / Bank deposit (Available for self-collection and standard shipping).

Cash payments are only available for self-collection at Bacchus retail store in Singapore. Should you wish to pay cash, please proceed to Westgate, 3 Gateway Drive #B1-02 (Isetan), Singapore 608532 to collect your wines and make payment after you have received your order fulfillment email. Items are normally available for collection 3 days from date of purchase. Should there be existing stock for your item at our retail shop, we will send you an email so that you have the option to pick it up even earlier. Kindly provide your order number to our staff so that they can assist you on-site.

For standard delivery items using "Cash payment / fund transfer" option, please note that we only accept fund transfer at the moment. Please fund transfer your total order amount to the following OCBC corporate account: 677-861353-001. Do send us an email once you have transferred the amount with the fund transfer transaction reference number. When we have received your fund transfer, we will schedule for your order delivery.

Out of Stock items
Although we use a closely monitored inventory system, our inventory is shared between the retail shop and the online shop. Hence, in the unfortunate event that your item is no longer available, we will contact you with recommendations (and price differences if any) to substitute that item with another vintage or comparable product. In the event that you do not wish to accept the substitution, we will ship the remaining available items (if applicable) or cancel the order on your behalf.

Checkout requirements

Please note that you must be of legal drinking age requirement in your country before you proceed to checkout. In Singapore, you would have to be 18 years and above.

Your online security

Please note that our e-commerce partner is Shopify. Hence during the payment process, you will be redirected to https://checkout.shopify.com's domain to protect your transaction using SSL. Similarly, the customer login page is also protected via SSL under https://bacchus-online.myshopify.com.